Support Ticketing System

The automotive industry is characterized by having a high variety of products that makes companies to have large amounts of manufacturing lines to produce such quantity of outputs on time with the quality standards to satisfy customer requirements. Processes are selected to suit the characteristics and huge loads of diverse machines and tooling are placed in plants around different world locations.

The described situation creates a number of problems very common in the sector, the use case II of Tenneco Europe industrial partner identify some of this issues and apply CREMAnufacture capabilities to solve them.

Due to the large amount of documents, manuals and instructions of the machines, the difficulty to find the required information for each situation is very high. The ticketing system associates determinate information to an specific machine, adding information about problem solutions based on previous work experience.

The number of different assets (tooling, operator, components, machines) makes easier to make mistakes, for instances selecting wrong tooling for certain process, taking into account that this items are continuously moving because of maintenance. To avoid this kind of failures Ubisense sensors and tags are installed to locate the assets and identify when something is not correct using Smart factory software together with Industreweb, which collect and gather data coming from the different machines.

Unexpected downtimes affect the performance of the manufacturing processes, to avoid that CREMAnufacture anticipate them defining main key performance indicators and alarms when the behavior of data is out of determined values.

Furthermore, once data is collected and analyzed, CREMAnufacture can run an optimisation to provide best values of certain parameters, which affect directly the final results of the process.